+61 2 4299 2620Gaming OGL/2014/8703/943
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Three ways to a human

Something needs sorting? Contact Bccoinbet Casino

Reach a human on live chat, by e-mail or on the phone, any hour of the day, seven days a week.

Get help now Licensed and audited
Paid today
687,685 A$
1,950 Playing now
OGL/2014/8703/943 issued by the Gaming Control Board Curaçao. Bccoinbet Casino N.V., company 291274.
Average withdrawal processed in 24 minutes. Up to A$91,000 per transaction, A$154M monthly volume.
TLS 1.3 encryption across all sessions. Audited by Gaming Laboratories International, QUINEL, and BMM Testlabs.
Bccoinbet Casino channels

Live chat, e-mail and phone support

Your worry that nobody answers after hours goes away here.

Chat: who is online now?
Questions while you play are best for live chat, which puts you with a person in about one minute, whatever the hour in Australia.
Start chat
E-mail support
Send the details of your case to [email protected] and expect a considered reply within eight hours, ideal for statements, screenshots and anything you want in writing.
Write to us
A voice instead of typing
Call +61 2 4299 2620 (AEST) when you want an answer spoken aloud, with a typical wait of three minutes on the line before someone picks up.
Call us
Playing from Australia

Ring the Australian number for local help

Our support runs to Australian clocks and our licence details are open for you to check.

Reach us

Australian phone+61 2 4299 2620
Support time zoneAEST
LanguagesEnglish, German, French, Spanish, Portuguese
Support e-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2014/8703/943

Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Need to talk to someone separate from us?

Gambling problems are best handled with people outside the casino. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work independently of Bccoinbet Casino and serve players across Australia at no cost.

Gambling Help Online. Free counselling and online support for anyone in Australia worried about their gambling, or about someone else's.

Lifeline Australia. Trained crisis supporters take calls from Australians around the clock when things feel heavy or unsafe.

National Self-Exclusion Register. A national scheme that blocks you from gambling sites and venues across Australia in one step.

Continue Reading
Direct dials

Send your message to the right desk

Each desk owns its topic, so your question lands with the people who can settle it.

Your account

General support questions[email protected]
Document verification checks[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and escalations[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
Four facts to check

The company behind your account

Removes the worry that nobody real stands behind your money.

The company

Legal nameBccoinbet Casino N.V.
Company number291274 (Curaçao)
Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2014/8703/943

Written contact

Support e-mail[email protected]
Answer times

Waiting for a reply? Here is the timing

Settles how long each channel takes so you pick the one that fits.

Live chat

Live chat hours24/7 support
Chat first reply1 minute typical
Hours shown inAEST

E-mail

E-mail[email protected]
E-mail reply8 hours typical

Phone

Phone+61 2 4299 2620
Phone wait3 minutes typical
Answers before you ask

Wondering how our support desk works?

Most worries about reaching us, waiting times and account checks are settled right here.

trustWhat if I want my account shut down today?+
Ask our team to close it and the account is shut for good. We confirm in writing once it is done, and reopening later is not automatic. If you would rather block yourself everywhere, the National Self-Exclusion Register covers other sites too.
trustHow long should I wait before escalating a complaint?+
Reply to the answer you were given and ask for it to be reviewed by a supervisor. Nothing improves after that, send the details to [email protected], still with us first. Only then can the Gaming Control Board Curaçao take it further.
trustWhy is my account verification taking so long?+
Checks usually finish within seven hours of your documents arriving. Photo ID, proof of address and a payment card image are what we need, and clear pictures speed it up. Anything blurry or out of date adds a delay.
trustWhat if I only speak a language other than English?+
Five languages are covered by the team: English, German, French, Spanish and Portuguese. Australian players can write or chat in English at any hour. Other languages may take a little longer at quiet times.
trustCan I get help late at night or on a Sunday?+
Support runs twenty-four hours a day, seven days a week, so nights and weekends are covered. Chat and phone are the fast options then, with typical waits of one minute and three minutes. E-mail sent overnight is answered within eight hours.
trustWhat if I cannot remember which details support needs?+
Give the e-mail address you registered with and the team can find you straight away. Nobody at Bccoinbet Casino will ever ask for your password, so treat any such request as a red flag. Have a recent payment reference handy if the question is about a transaction.

Details that speed up support

Have these details nearby so the first reply can actually solve your issue.

  • Your registered e-mail address
  • Your account username or ID
  • The transaction reference or time
  • A screenshot of the problem
  • Your photo ID if verification is due
Bccoinbet Casino complaints

Bccoinbet Casino complaint steps

Useful at the moment a normal answer has not fixed what went wrong.

Before you escalate
Start with the support team through chat or e-mail. Explain what happened and what outcome you want, and they log the case for you.
A number to hold onto
Ask for a case reference so nothing gets lost. A written answer follows, and the reference lets you pick up the same thread later.
One level up
If the reply still misses the mark, ask for a manager review. A senior staff member re-reads the case and gives you a fresh decision.
Taking it further
When the internal steps are exhausted, you can take the complaint to the Gaming Control Board Curaçao, the regulator named in our licence.

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